Q: How do I contact you?
A: Our contact page has our phone numbers, email address, and an easy
to use online form!
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Q: How can I be sure that my home and my animals are safe when
I'm not home once I've hired a pet sitter from Love On A Leash?
A: You can rest assured that the team at Love On A Leash care a great
deal about the safety and security of your home and your animal
companions. We are bonded and insured, and represent the highest
standards of ethical behavior and humane attitudes towards animals. Not
to mention the fact that we are animal lovers ourselves!
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Q: What if there is an emergency with my dog while I'm away on
vacation?
A: Love On A Leash maintains up-to-date information on 24-hour
emergency animal hospitals in our service area. Before your departure
your pet-sitter will prepare an information file on your dog which
includes telephone numbers where you can be reached, the name of your
Veterinarian, and notes on all other pertinent information that you
would like us to know in case of an emergency.
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Q: My dog is aggressive towards other dogs, how many dogs go
out in a group at one time?
A: Based on our inital meeting, we will walk your dogs according to your normal habits and what is best for your animals and their territory. If your dog is
not well socialized with other dogs or other people we do not recommend
a group outing. An aggressive dog can be a danger to other dogs in the
pack who are out to have a fun time. A professional obedience class may
be the perfect answer to help curb unwanted behavior. Although it is
always best to teach a puppy early in life the benefits of getting
along with others, an older dog can be taught to make friends as well.
Ask about Love On A Leash's Training and Behavior Counseling Courses
personally designed for your dog.
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Q: Can I be assured the same Dog Walker/Pet Sitter each time?
A: We prefer to keep the same team member assigned to your account each
time, however if that individual is not available, a fully trained and
informed replacement will be available for backup.
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Q: How do you choose your Professional Handlers?
A: Love On A Leash's main priority is the safety and security of our
clients, their pets and their homes. All new potential hires undergo an
extensive screening process including criminal background checks,
personal reference checks and past employment history. We seek
individuals who are experienced with animals, possess excellent
customer service skills and show a true dedication to this profession.
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Q. What kind of information do you need from me if I get the
Love On A Leash voicemail and how often do you check your messages?
A. We check our messages often throughout the day so if you get the
voicemail please know we will call you back soon! Please leave a
detailed
message with your dates of travel or which days you are interested in
having weekly dog walking service. Please also leave the town
in which you are located and any other important pet information we
might need to better assist you when we call you back. Also
if you have a cell phone or number you can be reached at directly this
will better help us contact you quickly. We do return ALL of
our calls even if we are not able to help you with your specific
request. We are happy to refer you to another pet sitting
service that we trust and highly recommend if we are not able to help
you.
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Q. How is payment handled?
A. Different services are billed differently. Daily dog walks are
billed monthly. Cat and dog vacation visits and overnight sitting
reservations are billed after you have met your sitter. If you have
previously met your sitter then a bill is mailed at the time you make
your reservation for that sitter. You can either mail us a check when
you get your bill or arrange payment during one of our first meetings. We currenty accept cash or checks only. Payment is due at the time services are planned, reserved or begun.
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Q. What is your cancellation policy on sits?
A. We have a 7-day cancellation policy for overnight pet sitting and
vacation visits. Please call us 7 days before your departure
if you need to cancel in order to get a full refund. Cancellations made
less than 7 days before your departure date are subject to a 50%
cancellation fee. Cancellations made less than 3 days before
your departure date are subject to a 100% cancellation fee unless we
are able to fill the spot that you had previously booked with your
sitter.
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Q. Is the information I give to my sitter confidential?
A. Yes. We at Love On A Leash! Pet Sitting Service are committed to
keeping all information we receive from our clients and staff
confidential and will not disclose any of your personal information
including your mailing address. We will only use your information as a
means to take good care of your pets and home while you are away.
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Q. Will I get the same sitter each time I travel?
A. We prefer to have the continuity of the same sitter with the same
pets and will do everything we can to make that happen for additional
trip requests. If the sitter is not available then a
substitute sitter will be available. Kristin will set up a
meeting to have you and your pets get to know the new sitter.
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Q. Can I hire my sitter directly without calling Love On A
Leash first?
A. Please do not place our staff in the uncomfortable position of
offering them pet sitting or dog walking employment apart from Love On
A Leash! Pet Sitting Service. You are sometimes given the private cell
phone of our sitters as a means to reach them in an emergency while you
are away. We ask that you do not contact them to set up future sits
when you return. Our staff is prohibited from soliciting or
accepting employment directly from clients and has signed a contract to
this effect. Thank you for honoring this policy.
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Q. Can you administer medication to my animals while I am away?
A. Yes. As long as your animals do not pose a threat to the
sitter, we are happy to administer medication to your pet.
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Q. I'm leaving in two days and don't have time to meet one of
your sitters. Will you take care of my pets without my
meeting the sitter?
A. I’m sorry but unless we have already met you and your pets
we will not take care of them without a prior meeting. This
is for both your safety and the safety of the sitter who will be coming
in your home while you are away. We are sometimes available
for last-minute sits and if we have space available and time to set up
an initial interview we will be happy to help you.
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Q. Do you board dogs in your home?
A. We do not board dogs in our home. We do provide daily visits for
dogs (either 2 or 3 visits a day) or we can provide an overnight sitter
to stay in your home with your dog(s). We are happy to recommend
boarding facilities that we know and trust so if boarding is your
preference then please ask us for a recommendation. We are happy to
assist you in finding the right situation for your dog while you are
away.
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Q. I’m going to Europe for 2 months. Do you provide
long-term overnight sitting?
A. Yes. We have sitters who specialize in long-term sitting
and who are available for overnight sitting in your home for as long as
3 months. We do offer discounts if you will be traveling for
an extended period of time.
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Q. Do your dog walkers take dogs off-leash on walks?
A. If your dog is able to respond to voice-command and we
have your permission we do allow the dog to run free on designated
“dog approved” fire trails. If you agree
that you want your dog to be off-leash we will have you sign a contract
stating that we are not responsible for your dog should he or she run
off. Dogs get the maximum amount of exercise when they are allowed to
run free and we do encourage this if your dog is responsive to
voice-commands.
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Q. What kind of animals does Love On A Leash! Pet Sitting care
for?
A. We provide pet care for animals that make the following sounds:
"meow", "squeak", "baa", "squawk", "oink" and "neigh" (among others).
If your animal does not make any of the sounds above please let us know
what sound your animal does make and we'll see if we can help you. If
anyone can tell us what sound a fish makes we'd be delighted to hear
from you.
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Q. My dog/cat/bird/fish just did something so cute.
Can I call you to talk about it?
A. Sure.
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Q. How can I get a job working with animals at Love On A
Leash! Pet Sitting Service?
A. If you are interested in working with Love On A Leash please visit
our employment page for more information about which jobs are currently
available and what is required. If you are an existing client of ours
and considering a job working with animals we'd be especially delighted
to talk with you. Many of our wonderful staff members today were
initially Love On A Leash clients who are now thrilled to have a
part-time job working with animals (and we are thrilled to have them).
We have a top-notch staff and delight in working with those who have
the same high quality standards that have made Love On A Leash! Pet
Sitting Service one of the most well-loved pet sitting companies in Wilson County.